Web Content Accessibility
We want to ensure everyone can access our website, which is why we’re committed to inclusive and accessible design. Our site aims to adhere to W3C Web Content Accessibility Guidelines (WCAG) 2.0 standards at AA level. Browser compatibility: This website fully supports the following browsers:
- Chrome current + 2 previous versions
- Firefox + 2 previous versions
- Safari + 2 previous versions
- Internet Explorer 11 & 10
- Microsoft Edge
Device accessibility: This website is also responsive and supports the following devices:
- iPhone
- iPad
- Android Devices from 320px width upwards
Talking ATMs
Our talking ATMs (also known as Voice Navigation ATMs) are designed for customers with visual impairments to safely and independently withdraw cash, change their PIN and check their balance through a voice activated system. The keypads on our ATMs have a raised ‘5’ button to help find the middle of the keypad.
Voice ID
Our Voice ID on Interactive Voice Response (IVR) makes authentication easier for the hearing impaired customers as they do not have to use Trading Partner Identification Number (TPIN) or One-Time Password (OTP).
Online Banking Services
Our online banking services allows clients to bank without having to visit a branch or phoning us.
Our online banking content is displayed in a reading order with a readable font size (the body text is at 14px for mobile and 16px for desktop) and has enough contrast, color and predictable buttons/hyperlinks to help easily navigate the page
Audio CAPTCHA (Coming Soon!)
This feature allows customers with visual or motor impairments to access online banking by requesting a pronunciation of the CAPTCHA code for web security